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Frequently Asked Questions


Holiday World RV - FAQs

Store Hours & Locations

Q: What are Holiday World store hours?
A: Most of our locations are open Monday–Saturday, 8:30 AM to 7:00 PM. We are closed on Sundays so our team can enjoy time with family. Hours may vary by department or season, so please check the individual store's page for the most accurate schedule.

Location Overview

Q: Where is Holiday World RV located?
A: We proudly serve RV enthusiasts across the country through our six locations in Texas and New Mexico: Katy (Houston), TX, League City, TX, Willis, TX, Dallas/Mesquite, TX, Alvarado (Fort Worth), TX, and Las Cruces (El Paso), NM. Visit our individual store's pages to find addresses, directions, contact information, and inventory.

Parts & Accessories

Q: Does Holiday World RV sell parts and accessories?
A: Yes! We carry a wide selection of RV parts and accessories in stock, from essential maintenance items to lifestyle upgrades. If we don’t have a part you need, our team can order it quickly from trusted manufacturers.

Q: Can I order RV parts online?
A: Many of our parts can be ordered by contacting your nearest Holiday World RV location. We’re happy to assist with special orders and shipping. Call 346-322-1403.

RV Service & Maintenance

Q: What services does Holiday World RV offer?
A: Our certified technicians provide everything from routine maintenance and seasonal check-ups to major repairs. Services include roof inspections, appliance repair, electrical work, plumbing, generator service, slide-out adjustments, and more.

Q: Do I need an appointment?
A: We recommend scheduling an appointment to ensure timely service, but we do our best to accommodate walk-ins when possible. Contact your local service department to book an appointment or call 346-322-1403.

Q: Can I wait while my RV is being serviced? Do you have a lounge area?
A: Yes, all six of our locations feature comfortable customer lounges with free coffee and vending machines.

Q: Do you offer mobile RV service or roadside assistance?
A: We recommend scheduling an appointment to ensure timely service, but we do our best to accommodate walk-ins when possible. Contact your local service department to book an appointment or call 346-322-1403.

Collision Repair

Q: Does Holiday World RV provide collision repair?
A: Yes, we provide complete RV collision repair services from minor damage to full structural and body work. Our collision centers can handle fiberglass, aluminum, metal, and full-body paint repairs.

Q: Do you work with insurance companies for RV collision repair?
A: Absolutely. We accept all major insurance providers and work directly with your insurance company to streamline the repair process.

Q: How long does RV collision repair take?
A: Repair times may vary based on the extent of damage and how quickly parts arrive, but our highly trained team will provide an estimate up front and keep you updated through the process.

Q: Can you color-match paint on my RV?
A: Yes, we can color-match your RV’s paint using our proprietary color-matching process for a seamless finish.

RV Sales

Q: Do I need an appointment to tour RVs at Holiday World?
A: We do offer appointments to tour or test drive an RV. You can make an appointment online or call 346-322-1372. Also, you are welcome to walk into any of our stores without an appointment.

Q: What is required to test drive an RV?
A: A valid driver’s license must be presented at the time of the test drive.

Q: What brands of RVs does Holiday World RV sell?
A: We offer a wide selection of new and pre-owned RVs, including top brands such as Airstream, Grand Design, Keystone, Newmar, Renegade, Forest River, and more.

Q: Can I trade in my RV at Holiday World?
A: Yes! We accept RV trade-ins and provide fair market value to make upgrading easy. You can even get a free trade-in appraisal online or in-store.

Q: Does Holiday World RV offer financing?
A: Yes, we partner with multiple lenders to provide flexible financing options tailored to your budget. Our finance experts can help you find the right plan.

Q: Do you offer RV delivery or shipping?
A: We can provide you with a list of companies to contact that are insured and bonded.

RV Ownership & Buying Process

Q: How long does it take to purchase an RV from start to finish?
A: We offer a Buy Today, Camp Tonight program. Ask for details. Limitations apply. Plus, it depends on how you want to RV, choosing the right floorplan, walking through models, arranging financing, adding accessories, and scheduling your walkthrough. We move at your pace and make sure you feel confident and excited before you drive off the lot.

Q: Do you offer an orientation or a walkthrough for new owners?
A: Yes, we include a free walkthrough with every purchase.

Q: Can Holiday World RV help me sell my current RV?
A: Yes, we can help you sell your current RV through our consignment program.

RV Insurance 

Q: Do you offer RV Insurance?
A: Yes, we offer a free, no-obligation RV insurance quote as part of your purchase experience. While you’re not required to purchase this particular policy, insurance is required before the unit can leave the lot, and getting a proper RV-specific quote upfront ensures you’re protected from day one. We partner with a trusted insurance aggregators who shop multiple carriers to find the best coverage with the lowest possible rates, specifically tailored to the RV you’re purchasing.

Q: Do you offer an orientation or a walkthrough for new owners?
A: Yes, we include a free walkthrough with every purchase.

Rentals

Q: Does Holiday World RV offer RV rentals?
A: We do not offer RV rentals at this time.

Q: Can I rent an RV before I buy one?
A: We do not rent RVs at this time.

Events & Specials

Q: Does Holiday World RV host RV shows?
A: Yes, we exhibit each year at the Houston and Dallas RV shows, typically held in February.

Customer Support

Q: Who do I contact if I have questions after my purchase?
A:Contact your salesperson. They can answer your questions or direct you to the person who can.

General Questions

Q: Are pets allowed in the showroom or on the lot?
A: Yes. We are pet friendly.